Tuesday, May 19, 2026

Ride Hailing news

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3,754 DRVRhub certificates were printed before City suspended the program; no decision yet on whether they will be accepted by VFH program

The number of students who printed a certificate from DRVRhub online training has increased to 3,754 from 3,602, Taxi News has learned. Toronto Licensing and Standards division has not yet decided on whether these certificates will be accepted in the Vehicle for Hire (VFH) program in which training is now mandatory.

The original number of customers and potential Vehicle for Hire drivers who had paid for and completed the DRVRhub course was 3,602. However, an email from Toronto Licensing staff on July 28 notes that the number has been increased to 3,754.

“The City is reviewing information on the 3,754 drivers who had already completed the DRVR Hub training program before it was suspended on July 8.

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Toronto amends VFH training programs to require a live, real-time instructor

Vehicle-for-Hire driver training in Toronto must involve a live instructor in real-time, according to a letter sent to approved training organizations on July 27th.

“I write in respect of the City of Toronto’s driver training accreditation program for vehicle-for-hire and PTC drivers,” wrote Fiona Reid, Director of Business and Regulatory Services in a letter obtained by Taxi News.

“This is to advise that the city is exercising its discretion under the Toronto Municipal Code, Chapter 546-13A and B to amend the driver training accreditation program to add an additional mandatory component in the posted criteria for driver training courses. The additional mandatory component is that all accredited driver training courses must include live attendance or online interaction with instructors/evaluators in real time.

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In a corporate culture that celebrates law breaking, how is an Uber manager to know which laws should be followed and which ignored?

Uber’s gleeful lawlessness is proving to be its Achilles heel. This was obvious to anyone with common sense while Toronto was re-writing its vehicle for hire by-law for Uber last year and SHOULD have been immediately apparent to the politicians we pay to make our laws. It was not.

On June 21, in an article entitled “Uber can’t be fixed; it’s time for regulators to shut it down,” Benjamin Edelman wrote in the Harvard Business Review: “The company’s cultural dysfunction, it seems to me, stems from the very nature of the company’s competitive advantage: Uber’s business model is predicated on lawbreaking. And having grown through intentional illegality, Uber can’t easily pivot toward following the rules.”

“Having built a corporate culture that celebrates breaking the law, it is surely no accident that Uber then faced scandal after scandal. How is an Uber manager to know which laws should be followed and which ignored?” Edelman asks.

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A “Manhattan Project” for Accessible Taxis urgently needed to address the entire failing system

Before Uber arrived in Toronto, the City had a viable social contract with the individuals willing to invest $60,000 or more in an Accessible van customized to transport passengers with wheelchairs and walkers.

Now, in 2022, the last fleet of Accessible vans purchased before Toronto shredded its social contract with Taxi drivers is aging out, and many of the owners have no plan to re-invest.

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CTA president issues statement on Accessible services

“We understand that some clients, and especially clients who require Accessible services, have recently endured stressful experiences including service delays. These unfortunate incidents should not occur, ever, and we are very sorry when they do. Please be assured, these regrettable incidents are the opposite of every single thing we strive for everyday in our businesses.

We truly appreciate it when events like these are brought to our attention so that we can work to improve our systems.

Please recall that in 2015, 2016, and 2017, politicians chose to support businesses that make a mockery of the law and of customer service. Rideshare companies were rewarded for their law-breaking by being allowed to skim enormous amounts of the easiest money from the transportation market while providing ZERO accessible services.

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